Below you will find answers to some Frequently Asked Questions. If you still need assistance, please contact us via email.
We're always open and you may order anytime. However, we work mostly from 10am - 3pm Monday through Friday, excluding holidays. We are closed on weekends and holidays. We are sometimes available at limited times during evenings and weekends.
Will I be charged sales tax?
Sales tax will be added to all orders shipped within the state of Utah.
How fast do you ship?
Orders are typically processed and shipped within 1-3 business day. Orders placed on holidays and weekends are processed the following business day.
Where do you ship from?
We are located in the United States, in the suburbs of Salt Lake City, Utah.
How long does it take for orders to arrive?
Our goal is to process, package and ship your order as soon as possible. Please allow between 1-3 business days for processing. Packages shipped within the United States will be shipped by USPS, UPS or FedEx, depending on weight and your preference at checkout.
Shipping time will depend on size of the package and location. You will receive an email when your package has been shipped with the tracking information. Please note that we are not responsible for service transit time. Transit times are provided by the carrier, and may vary by destination - especially during peak shipping periods.
Shipping times are in addition to the standard processing time of 1-3 business days. PLEASE ALLOW 5-10 BUSINESS DAYS TOTAL (FROM TIME OF PURCHASE) TO RECEIVE YOUR ORDER. Orders placed on weekends and holidays will be processed the following business day. Expedited shipping can be made available on an individual basis.
We cannot be responsible for lost or stolen packages once we have tendered to the carrier.
Do you ship internationally?
No, sorry. We do not ship internationally at this time. But, we can "ship" our digital files to you no matter where you live!
I received my order and one of the items is incorrect/missing/damaged. What do I do?
Oh no, our mistake! Please contact us via email ASAP and we'll ship out the correct items immediately. Please let us know what you ordered and what you received in its place. Missing, incorrect, or damaged items must be reported to us within 5 days of receipt of the package.
Can I return part/all of my order?
We want you to be happy with all your party supplies! If you need to make any exchanges or returns, please contact us and we can arrange refund or exchange of your item. Items should be returned, like new, unopened.
Contact us within: 14 days of delivery
Ship items back within: 30 days of the original purchase date.
Request a cancellation: before item has shipped
- Return shipping costs are the responsibility of the buyers, and original shipping costs will not be refunded.
- If you received a promotional discount on your order, that amount will be deducted from your return.
- Returns received past the 30 days from original purchase date or containing ineligible items will not be refunded.
- Items must be returned in unused condition in their original packaging, as damaged returns cannot be accepted. Please contact us for more info on returns
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food)
- Digital downloads
- Clearance items (prices ending in .99)
I gave you the wrong shipping address. Can you change it?
Please let us know of changes ASAP since we ship within 1-2 days. Once the package has left our facility, we will be unable to make any changes. If the package is returned by the carrier, we will be happy to issue a refund for the items, or re-ship to a new address, but you will be responsible for the re-ship charges.
Do you offer coupons or discount codes?
The best way to find out about discounts or coupons is via our newsletter or follow us on Instagram and/or Facebook.
Will you share or sell my personal information with anyone?
Nope, not ever. We will use your information to ship your package, and to contact you if we have questions about your order. We will not share your name, email address, or contact information with any third parties unless required by law.
AVAILABILITY OF GOODS
Sometimes due to an inventory system error, one or more of your items will be unavailable. In this instance, buyers will be contacted to work out a solution.
Printables are super easy and fun to use. Answers to all of our most common questions are below. If you have questions besides what's covered below, please contact us here!
Custom Printed Invitations
When you order Custom Printed Invitations, we will send you a proof for your approval via email. Once you approve the design we will print them and ship them to you.
All other printed orders are simply shipped after you order.
When you order Custom Printables, we will personalize and email the files to you (no proofs). But, if we have made any errors in your text, we will update the files for you upon request.
Within minutes after your purchase, you’ll see a link to the downloads page where you can download your file(s). Simply print out at home or upload to your favorite printing company. No personalize with instant download.
What software do I need to print a PDF?
You need to use Acrobat Reader to view and print PDF files. You can download Acrobat Reader for free here.
Can I print as many copies as I want?
Yes, you may print as many files as you need for your own personal use.
What kind of paper should I use?
You will want to use white card stock or matte photo paper for the most of your items. (invitations, cupcake toppers, favor tags, banners, and treat bag labels). You can purchase this type of paper at Staples, Office Depot, or your local office supply store:
What size paper do I print to?
All custom printables and instant downloads should be printed onto 8.5"x11" sheets of paper.
How do I print an invitation?
You can print invitations two ways:
PDF FILE-: Print your invitations 2 per sheet onto 8.5"x11" white card stock or photo paper and cut each card out.
JPEG FILE: Send your file to any photo lab and have it developed as a 5"x7" photograph.
How are files sent to me?
Your files will be sent to your email listed on your custom account. Depending on the size of the file, some files might be sent as email attachments and larger files will be sent as a clickable download link to a large file sending service website. Jpeg cannot be sent unless for invitations.
Where do I send info for my order?
Please provide ALL NEEDED INFORMATION with your order in party info box.
PARTY ORDERS: Provide the NAME and AGE of the child
INVITATION ORDERS: Provide the NAME, AGE, DATE, TIME, PLACE, ADDRESS &
PLEASE BE SURE DOUBLE CHECK INFORMATION IS INCLUDED WITH YOUR ORDER BEFORE SUBMITTING.
Can I edit the files myself?
All files are sent customized and ready to print. Editable files are not available.
Digital file/DIY printable returns and exchange details
Due to the nature of digital files and the design work involved, NO REFUNDS will be issued once an order has been placed. ORDERS MAY NOT BE CANCELED once work begins.
If you have any concerns or issues with your order, please email us.
What happens if I lose my files?
FILES WILL BE KEPT FOR 90 DAYS ONLY. Please save your pritnables to your computer. We will not be able to re-send any order after 90 DAYS from the time of your order placement.
Printed colors may vary from one computer monitor to another, one printer to another and even with different types or brands of paper and ink and also with the choice of printer settings. Party in a Pinch is not responsible for the resulting color variations. Because there are a vast number of variables involved in printing, there will be no refunds and no design revisions of colors if you do not like the colors when printed.
All printable designs are the property of Party in a Pinch and may only be printed for personal use. YOU MAY NOT SELL our designs or use my photos anywhere on the internet or in print.
If you have a question that was not answered here, please feel free to get in touch with us. Contact Us
Thank you for Shopping Party in a Pinch LLC